1. Introduction
At Vitadote.com, we ship our high-quality products from the Netherlands using secure shipping methods with tracking. This policy outlines our shipping practices, delivery times, and related information.
2. Free Shipping
We offer free shipping on all orders! Please note that free shipping does not include any potential customs fees.
3. Shipping Address
Important: We do not ship to P.O. boxes. Please provide a physical delivery address.
4. Order Processing
Orders are processed within 1-2 business days before they are shipped. The delivery times stated below are estimates from the shipping date.
5. Delivery Times
- Netherlands and Belgium: For orders placed on business days before 4:00 PM, your Vitadote product will be delivered the next business day.
- Germany: For orders placed on business days before 4:00 PM, delivery usually occurs the next business day. In some regions, it may take 1-2 days longer due to logistical circumstances.
- Other EU countries: For orders placed on business days before 4:00 PM, delivery occurs within 2-4 business days.
- Outside the EU: For orders placed on business days before 4:00 PM, delivery occurs within 5-14 days, depending on flight connections.
- Asia: Delivery coming soon.
Please note: We only ship on business days (Monday to Friday, excluding holidays). Orders received over the weekend will be processed on the following business day.
6. Damaged Deliveries
If your Vitadote package arrives damaged, please inform us immediately via email at info@vitadote.com.
7. Shipping Costs and Delivery Times by Country
| Country/Region | Shipping Cost | Delivery Time |
|---|---|---|
| The Netherlands | FREE | 2 days |
| Belgium | FREE | 2-5 days |
| Germany | FREE | 2-5 days |
| United Kingdom | FREE | 2-5 days |
| France | FREE | 2-5 days |
| Spain | FREE | 7-10 days |
| Italy | FREE | 7-10 days |
| Austria | FREE | 2-5 days |
| Poland | FREE | 2-5 days |
| Denmark | FREE | 2-5 days |
| Sweden | FREE | 2-5 days |
| Finland | FREE | 2-5 days |
| Ireland | FREE | 2-5 days |
| Portugal | FREE | 5-7 days |
| Greece | FREE | 7-10 days |
| Czech Republic | FREE | 2-5 days |
| Hungary | FREE | 2-5 days |
| Romania | FREE | 4-7 days |
| Bulgaria | FREE | 8-10 days |
| Switzerland | FREE | 2-5 days |
| Norway | FREE | 2-5 days |
Delivery times to other countries not listed above are typically 20-30 days. All shipping is free of charge.
8. Customs
Customs fees, taxes, or other charges are not included in the price.
For orders to non-EU countries, additional fees may apply upon arrival. Unfortunately, we cannot predict the amount of these costs. Please contact your local customs office for more accurate information.
9. Brexit Notice for UK Orders
Due to Brexit, additional customs duties and clearance costs will be charged for all UK orders with a total value of €150 or more (depending on the current exchange rate). Please note that the value of goods assessed by UK customs may be higher than our selling price, as the original value of each product is used as a basis.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Email: info@vitadote.com
Phone: +31 20 244 3918
Post: Vitadote® / eCom IT BV, Albert Huismanpad 166, 1502EK Zaandam, The Netherlands
Last Updated: August 19, 2024