1. Introduction
At Vitadote®, your satisfaction is our top priority. We're so confident in the quality of our products that we offer a unique and customer-friendly refund policy. This Refund Policy outlines the terms and conditions for refunds for products purchased from our website vitadote.com.
2. Our "Keep-It" Refund Guarantee
If you're not completely satisfied with your purchase, you can request a refund within 30 days of delivery - and you get to keep the product. We trust our customers and value your feedback, which helps us improve our products.
3. Refund Period
You have 30 days from the date of delivery to request a refund if you're not satisfied with your purchase.
4. Eligibility for Refund
To be eligible for our "Keep-It" Refund:
- You must request the refund within 30 days of delivery.
- You must provide a brief explanation of why you're not satisfied with the product.
5. Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team at info@vitadote.com within 30 days of delivery.
- Provide your order number and a brief explanation of why you're not satisfied with the product.
- Our team will review your request and process your refund.
6. Refund Method
Once your refund is approved, a credit will automatically be applied to your original method of payment within 10 business days.
7. Excessive Claims
While we trust our customers, we reserve the right to deny refunds in cases of excessive or abusive claims.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@vitadote.com. We will send you a replacement at no additional cost.
9. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at info@vitadote.com.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
11. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: info@vitadote.com
Phone: +31 20 244 3918
Post: Vitadote® / eCom IT BV, Albert Huismanpad 166, 1502EK Zaandam, The Netherlands
Last Updated: August 19, 2024