1. Introduction
At Vitadote®, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website vitadote.com or use our services.
eCom IT BV ("eCom IT", "we", "us", or "our"), operating under the trade name Vitadote®, is the data controller responsible for processing your personal data as described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Identity and contact information (e.g., name, email address, phone number, postal address)
- Account information (e.g., username, password)
- Order and transaction data
- Payment information
- Communications with us (e.g., customer service inquiries)
- Usage data (e.g., how you use our website)
- Technical data (e.g., IP address, browser type)
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and deliver your orders
- To manage your account with us
- To provide customer support
- To inform you about important changes to our services
- To improve our website and services
- To prevent and detect fraud
- To comply with our legal obligations
4. Legal Bases for Processing
We process your personal data based on one or more of the following legal grounds:
- Performance of a contract with you
- Our legitimate business interests
- Compliance with a legal obligation
- Your consent (where required)
Vitadote® complies with the European Union's General Data Protection Regulation (GDPR). We take your privacy seriously and ensure that all our data processing activities are in line with the GDPR. This includes collecting only necessary data, implementing appropriate security measures, respecting your rights as a data subject, and being transparent about our data processing practices.
5. Sharing Your Information
We may share your personal information with:
- Our service providers (e.g., hosting providers, payment processors)
- Delivery services
- Law enforcement or other government agencies (if legally required)
We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal requirements. The specific retention periods vary depending on the type of data and the purpose of processing.
7. Data Security
We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or destruction.
8. Your Rights
Under the GDPR and other applicable data protection laws, you have certain rights regarding your personal data, including:
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise your rights, please contact us using the details provided at the end of this policy.
9. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website and to understand how our website is used. For more information about our use of cookies, please refer to our Cookie Policy.
10. International Data Transfers
We may transfer and process your personal information in countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review it periodically for any changes.
12. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: info@vitadote.com
Post: Vitadote® / eCom IT BV, Albert Huismanpad 166, 1502EK Zaandam, The Netherlands
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you are not satisfied with how we have handled your personal data.
Last updated: August 19, 2024