Payment Methods
You can pay for your order using the following payment methods:
- American Express
- Apple Pay
- Google Pay
- iDEAL / Sofort
- Mastercard / Visa
- PayPal
- Shop Pay
- Union Pay
While we do not directly accept other credit cards, PayPal offers the option to link most common credit cards, allowing you to pay with these cards through PayPal on our website.
Payment Security
All transactions on our website are securely processed through our payment service provider, Mollie. All processes via Mollie adhere to the ISAE 3402 principle and criteria and are certified according to PCI DSS 3.2 Level 1 Service Provider standards. This certification is an internationally recognized security standard.
Order Verification
All payment methods are secured and validated. To protect our customers, some orders may undergo a payment verification process. If your order is placed on hold, we will contact you promptly to minimize any potential delays in your order.
Currency
When shopping on our website Vitadote.com, all payments are processed in Euros (EUR).
Refunds and Cancellations
For information about our refund and cancellation policies, please refer to our Refund Policy page.
Recurring Payments
If you have subscribed to any of our services that involve recurring payments, you will be billed automatically according to the frequency you have selected (e.g., monthly, annually). You can cancel your subscription at any time by logging into your account or contacting our customer support team.
Pricing and Tax
All prices displayed on our website are in Euros and include applicable taxes. Any additional customs or import duties for international orders are the responsibility of the customer.
Payment Issues
If you experience any issues with your payment, please check the following:
- Ensure your payment details are entered correctly.
- Verify that your payment method has sufficient funds.
- Check if your bank has blocked the transaction for security reasons.
If you continue to experience issues, please contact our customer support team.
Data Protection
We take your financial data security seriously. All payment information is encrypted and securely processed. We do not store your full credit card details on our servers. For more information, please refer to our Privacy Policy.
Changes to this Policy
We may update this Payment Policy from time to time. We will notify you of any changes by posting the new Payment Policy on this page and updating the "Last Updated" date below.
Contact Us
If you have any questions related to payments, please contact us at:
Email: info@vitadote.com
Phone: +31 20 244 3918
Last Updated: August 19, 2024